Customer engagement: only the first step. Customer loyalty: priceless.
How do you get customers to keep coming back? We’ve got the guide to help.
In today’s world, the contact center handles much more than mere break-fix solutions. Customers move more quickly now than they ever have before, and they expect you to move right along with them, matching their pace and preferred channels every step of the way. In fact, every moment that your customers spend interacting with your contact center makes a significant impression on how they view your business and can mean the difference between one-time customers and lifelong patrons.
Not sure where this kind of customer loyalty starts? This guide will help you identify tools and gain insights that allow you to meet customers along every touchpoint of the customer journey and cultivate lasting relationships that keep them coming back.
This guide helps identify critical micromoments in the customer journey:
Optimize each point throughout a customer’s end-to-end journey
Leverage self-service options for higher first contact resolution rates
Implement digital channels for seamless contact elevation and enhance satisfaction
Personalize interactions to keep customer satisfaction high
Rely on customer feedback for innovation and improvement
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inContact helps contact centers around the world create profitable customer experiences through
our powerful portfolio of cloud-based contact center call routing, self-service interactive voice
response (IVR), and agent optimization solutions. Our software enables contact centers to operate
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
Platform
Boost your customer experience and build deeper loyalty.
People
Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.
Possibilities
We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.
Pinpoint the moments that count most in securing customers long-term
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
This cheat sheet has everything you need to know to satisfy customer demands as quickly as possible and gain their trust and loyalty. Find out how to optimize certain micromoments in the customer journey to make this happen every time.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
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