NICE CXone ranked top CCaaS platform by Quadrant Knowledge Solutions

Cloud-based contact center platforms are not all the same. NICE CXone emerged as the overall leader for Contact Center as a Service (CCaaS) in the 2021 SPARK Matrix™ report by Quadrant Knowledge Solutions, which evaluated 23 vendors. NICE CXone is the first platform to unify best-in-class omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence (AI) on an open cloud foundation. Learn more about why NICE CXone ranked highest on the SPARK Matrix™.

Quadrant Knowledge Solutions report and SPARK Matrix™ for CCaaS covers:

  • Emerging technology trends
  • Comprehensive global market forecast analysis
  • Overall market adoption rate and future market outlook
  • Strategic information for technology vendors, including criteria used to identify NICE CXone as overall leader
  • Detailed competition analysis and vendor evaluation in the SPARK Matrix
SPARK Matrix™: NICE CXone Named Overall Leader in CCaaS
Learn why NICE CXone was ranked the overall leader in Quadrant Knowledge Solutions’ SPARK Matrix™ 2021 report. This analysis evaluates leading CCaaS providers on omnichannel support, customer engagement, and more. The report includes information on emerging technology, market trends, and growth opportunities. Get the report.