NICE CXone recognized as overall CCaaS leader in SPARK Matrix™
NICE CXone ranked top CCaaS platform by Quadrant Knowledge Solutions
Cloud-based contact center platforms are not all the same. NICE CXone emerged as the overall leader for Contact Center as a Service (CCaaS) in the 2021 SPARK Matrix™ report by Quadrant Knowledge Solutions, which evaluated 23 vendors. NICE CXone is the first platform to unify best-in-class omnichannel routing, analytics, workforce optimization, automation, and artificial intelligence (AI) on an open cloud foundation. Learn more about why NICE CXone ranked highest on the SPARK Matrix™.
Quadrant Knowledge Solutions report and SPARK Matrix™ for CCaaS covers:
Emerging technology trends
Comprehensive global market forecast analysis
Overall market adoption rate and future market outlook
Strategic information for technology vendors, including criteria used to identify NICE CXone as overall leader
Detailed competition analysis and vendor evaluation in the SPARK Matrix
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SPARK Matrix™: NICE CXone Named Overall Leader in CCaaS
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Learn why NICE CXone was ranked the overall leader in Quadrant Knowledge Solutions’ SPARK Matrix™ 2021 report. This analysis evaluates leading CCaaS providers on omnichannel support, customer engagement, and more. The report includes information on emerging technology, market trends, and growth opportunities. Get the report.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.
99.99%
GUARANTEED UPTIME
+415,000
AGENTS
15
YEARS IN THE CLOUD
+100
COUNTRIES
99.99%
Guaranteed
uptime
120+
Fortune 500 /
Global 2000
15 yrs
In the cloud
200+
Thousand agents
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
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