Customer satisfaction and success lead to Metrigy honors

In a report evaluating contact center platforms, Research and consulting firm, Metrigy, named NICE CXone as a Top Provider for customer success.

This report covers one of six MetriStar categories where NICE earned Top Provider, which recognizes suppliers whose customers achieved high business success and above-average customer sentiment ratings in their evaluation. In fact, NICE performed better than any other provider throughout the full MetriStar program.

This report evaluated 16 providers of contact center platforms by business success, customer revenue, cost, and customer ratings.

Metrigy found the NICE CXone platform achieved the following:

  • High business success across the board for customers
  • Strong improvements in customer revenue
  • Positive customer ratings
  • Ease of use for agents and their customers
Learn more about the industry analysis, Metrigy’s take on NICE CXone capabilities, and see the results for yourself.