NICE recognized as Top Provider of contact center platforms
Customer satisfaction and success lead to Metrigy honors
In a report evaluating contact center platforms, Research and consulting firm, Metrigy, named NICE CXone as a Top Provider for customer success.
This report covers one of six MetriStar categories where NICE earned Top Provider, which recognizes suppliers whose customers achieved high business success and above-average customer sentiment ratings in their evaluation. In fact, NICE performed better than any other provider throughout the full MetriStar program.
This report evaluated 16 providers of contact center platforms by business success, customer revenue, cost, and customer ratings.
Metrigy found the NICE CXone platform achieved the following:
High business success across the board for customers
Strong improvements in customer revenue
Positive customer ratings
Ease of use for agents and their customers
Learn more about the industry analysis, Metrigy’s take on NICE CXone capabilities, and see the results for yourself.
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inContact helps contact centers around the world create profitable customer experiences through
our powerful portfolio of cloud-based contact center call routing, self-service interactive voice
response (IVR), and agent optimization solutions. Our software enables contact centers to operate
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This cheat sheet has everything you need to know to satisfy customer demands as quickly as possible and gain their trust and loyalty. Find out how to optimize certain micromoments in the customer journey to make this happen every time.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.
