Businesses are discovering
the benefits of process automation

This 2023 Frost & Sullivan award recognizes NICE as a top-tier innovator with industry-leading, purpose-built AI solutions for contact centers. The award specifically addresses how NICE was the earliest pioneer of the concept of process automation. As a result, our customers are saving time and money while they enhance their customer and employee experience. The award is the most recent recognition of NICE’s commitment to delivering customer and agent experience solutions that anticipate both the future of CX and our customers’ most critical needs.

Discover special recognition for:


  • Enlighten – the latest Gen AI technology with purpose-built AI models for exceptional CX, EX and business outcomes.
  • Enlighten Copilot - enabling employees and CX leaders to instantly access and act on the most relevant data.
  • True-to-Interval - allowing organizations to manage staffing needs for synchronous and asynchronous interactions.

See how NICE continually proves its value to customers

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Read the report

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Voluptate aperiam, est temporibus esse quisquam incidunt reprehenderit veniam mollitia inventore voluptatibus non assumenda tempora, dolorum fugit modi quam a magni, maxime.