Frost & Sullivan: 2023 Frost & Sullivan Asia Pacific Cloud Contact Center

NICE was announced as a leader in growth performance and commitment to innovation in Frost & Sullivan’s Asia Pacific Cloud Contact Center Report for 2023. In a field of more than 50 global industry participants, Frost & Sullivan independently plotted the top 17 companies in this Frost Radar™ analysis. NICE was recognised for longevity of offering, consistent and increasing growth, strong go-to-market strategies, and significant investment in key trend areas, such as incorporating AI across its platforms. Advanced AI is embedded into its CXone platform and is building agility through agent empowerment, digital engagement, real-time interaction management, and self-service.

Discover why NICE has been recognised as a leader in the report.