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2024 CX Trends Webinar Series
The future of CX is here. Are you ready for it?
While customer experience (CX) has always been a top priority, the way businesses deliver exceptional digital CX continues to evolve and improve every year. To help you prepare, join us for a series of webinars as CX experts discuss trends and innovations that can provide a competitive edge in 2024–and beyond.
2024 CX Trends Webinar Series
The future of CX is here. Are you ready for it?
While customer experience (CX) has always been a top priority, the way businesses deliver exceptional digital CX continues to evolve and improve every year. To help you prepare, join us for a series of webinars as CX experts discuss trends and innovations that can provide a competitive edge in 2024–and beyond.
2024 CX Trends: How AI is delivering on the digital-first promise
Available on Demand
We are living in a digital-first world, and it's more important than ever to balance the relationship between the right technology and customer expectations. Join experts Elizabeth Tobey of NICE and Mark Smith of Ventana Research as they dive deeper into digital-first and artificial intelligence (AI) trends in 2024 that will help you build a nimble CX strategy.
Mark Smith
Head of Software Research at Ventana Research
Elizabeth Tobey
Head of Marketing, AI & Digital at NICE
2024 CX Trends: Strategy and Planning Insights
Available on Demand
Closing the widening gap between consumer expectations and CX reality is now mission critical to stay ahead of the CX game. In 2024, the convergence of digital, cloud, and AI drives unprecedented opportunity to dramatically improve customer loyalty and increase efficiency. Join expert Andy Traba of NICE and guest speaker, Pete Jacques of Forrester, as they reveal trends you’ll want to know for your 2024 plans and priorities.
Pete Jacques
Principal Analyst, Customer Experience at Forrester Research
Andy Traba
Vice President of Product Marketing at NICE
Available on Demand
We are living in a digital-first world, and it's more important than ever to balance the relationship between the right technology and customer expectations. Join experts Elizabeth Tobey of NICE and Mark Smith of Ventana Research as they dive deeper into digital-first and artificial intelligence (AI) trends in 2024 that will help you build a nimble CX strategy.
- Explore the link between CX quality and customer loyalty
- Learn why connected solutions are central to a winning CX strategy
- Discover what the trends tell us about shifting customer expectations
- Understand how knowledge management unlocks the full potential of AI for CX
Mark Smith
Head of Software Research at Ventana Research
Elizabeth Tobey
Head of Marketing, AI & Digital at NICE
2024 CX Trends: Strategy and Planning Insights
Available on Demand
Closing the widening gap between consumer expectations and CX reality is now mission critical to stay ahead of the CX game. In 2024, the convergence of digital, cloud, and AI drives unprecedented opportunity to dramatically improve customer loyalty and increase efficiency. Join expert Andy Traba of NICE and guest speaker, Pete Jacques of Forrester, as they reveal trends you’ll want to know for your 2024 plans and priorities.
- Find out what’s here and what’s next for your CX strategy
- Learn about priority actions to forge deeper customer loyalty
- See why consolidating data and siloed applications is essential
- Understand how overlapping CX capabilities can slow you down
- Explore how the right AI is a CX game-changer in 2024
Pete Jacques
Principal Analyst, Customer Experience at Forrester Research
Andy Traba
Vice President of Product Marketing at NICE
