We are living in a digital-first world, and it's more important than ever to balance the relationship between the right technology and customer expectations. Join experts Elizabeth Tobey of NICE and Mark Smith of Ventana Research as they dive deeper into digital-first and artificial intelligence (AI) trends in 2024 that will help you build a nimble CX strategy.

• Explore the link between CX quality and customer loyalty
• Learn why connected solutions are central to a winning CX strategy
• Discover what the trends tell us about shifting customer expectations
• Understand how knowledge management unlocks the full potential of AI for CX

Speakers:
Mark Smith, Head of Software Research, Ventana Research
Elizabeth Tobey, Head of Marketing, AI & Digital, NICE

Available on Demand

2024 CX Trends: Strategy and Planning Insights

Closing the widening gap between consumer expectations and CX reality is now mission critical to stay ahead of the CX game. In 2024, the convergence of digital, cloud, and AI drives unprecedented opportunity to dramatically improve customer loyalty and increase efficiency. Join expert Andy Traba of NICE and guest speaker, Pete Jacques of Forrester, as they reveal trends you’ll want to know for your 2024 plans and priorities.

• Find out what’s here and what’s next for your CX strategy
• Learn about priority actions to forge deeper customer loyalty
• See why consolidating data and siloed applications is essential
• Understand how overlapping CX capabilities can slow you down
• Explore how the right AI is a CX game-changer in 2024

Speakers:
Pete Jacques, Principal Analyst, Customer Experience, Forrester Research
Andy Traba, Vice President of Product Marketing, NICE