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The 2025 CX Game Plan:
Industry Leaders Share Their Insights and Strategies
Available to watch on-demand
What will define customer service excellence in 2025, and how can organizations stay ahead of the curve? Join NICE for an exclusive fireside chat with three visionary companies as they share their strategic priorities and actionable insights into the top service trends that will shape 2025.
In this executive discussion, you’ll gain actionable insights into:
- How successful organizations are evolving their service strategies
- Practical approaches to balancing technology and the human connection
- Key investments and priorities these leaders are focusing on
Featured speakers:
Amy Latzler | Chief Operating Officer at 211 LA
Leo Pellerin | Chief Information Officer at United Way of Connecticut
Moderated by Chris Irwin-Dudek | Vice President of Marketing Communications at NICE
You may also enjoy our recent webinar:
Top 5 AI Trends Transforming Customer Service in 2025
Available to watch on-demand
Are you ready to turn 2025’s CX trends into your competitive edge? Backed by industry data and real-world case studies, you’ll learn how top brands are cutting costs while boosting CSAT. Discover how to act on these trends and lead your organization to the forefront of AI-powered CX in 2025 and beyond.
Get actionable insights so you can:
- Drive efficiency and satisfaction by deploying AI across every CX role
- Scale support 24/7 with autonomous AI agents while reducing operational costs
- Create the perfect blend of human connection and digital convenience
Speakers:
Shep Hyken | Award-Winning CX Expert
Michele Carlson | Director of Product Marketing
Register now
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