Is your CX a standard of excellence?

Sub Title

How can newer technology improve today’s digital-first customer experiences (CX)? Where is artificial intelligence (AI) making a difference?

Get the latest insights in this new report “The 3 Stages Toward AI-powered, Digital-First Journey Excellence” from CRM Media and NICE CXone. Exclusive results from a survey of 300 customer service managers uncover CX best practices and strategies to drive results.

Successful CX innovators consistently outperform competitors by:

Creating connected, intelligent interactions for frictionless digital journeys
Utilizing AI and automation to improve customer experience
Shifting rapidly to self-service to reduce customer effort and call volumes
Sharing insights and data across employee teams and across the enterprise

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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