Top 5 tricks: Digital CX that’s one step ahead of your customer

Consumers seek information a myriad of ways—they search, they ask questions, they watch videos—but companies aren’t always there to meet them. When customers can’t find the information they need, it costs those businesses.

The secret fix? Businesses need to be one step ahead. Discover new best practices to deliver the exceptional experience consumers want and digital CX that WOWs even the most demanding customers.

What you can expect: new best practices

Help customers find answers quickly—before they even ask you.
Monitor for customer pain point triggers and guide customers toward resolutions with personalized, timely and relevant assistance.
Drive more engagement on your website with proactive offers, like a chat pop-up or text with a service reminder.
Support agents by predicting customer follow-up questions and providing insight on how to answer them.

Speaker:

Annette Miesbach
Senior Product Marketing Manager
NICE CXone

Annette joined the NICE CXOne Product Marketing team in 2013. By now, she’s gained 20 years of experience in various roles in product marketing and management for contact center providers (cloud and on premise). In the Product Marketing team, Annette is currently responsible for journey orchestration, with automated channel selection, digital-first guided journeys, AI-driven and attribute routing—as well as 30+ voice and digital, inbound and outbound, and self-service and agent-assisted channels. She loves to travel and study languages (French and Spanish).

Jay Clark

Channel Marketing Director, NICE CXone

Jay has over 15 years of experience developing Go To Market strategies and programs for partners in a variety of areas—from publishing to emerging technologies. He provides assistance to empower resellers and their customers to reach their customer experience (CX) goals.

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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