Provide agents with one interface for everything they need so they can finally focus on the customer. CXone Automatic Contact Distributor (ACD) from NICE, a worldwide leader in CX AI solutions, empowers agents to handle multiple interactions concurrently and quickly.

CXone ACD software enables contact centers to operate more efficiently, increase the quality of every customer interaction, and ensure ongoing customer-centric business improvement and profitable growth.

Turbocharge customer satisfaction and agent productivity:

• Maintain omnichannel routing with a visual, intuitive workflow design tool
• Leverage native analytics and easy-to-integrate AI for smarter routing
• Use customer data to create richer, more personalized experiences
• Boost productivity with self-service options like AI bots and Voice Portal (IVR)
• Enable AI bots to handle routine tasks so agents can focus on important duties