When artificial intelligence (AI) is integrated into business strategy, your business can provide outstanding customer experience (CX) seamlessly and effectively. This guide to AI for CX outlines the key AI technologies most helpful for improving CX and explains how these technologies benefit customers, agents, supervisors, management, and other stakeholders. Within, you’ll also learn the answers to common questions about how AI is currently used in CX.

Discover the potential of using AI across your business, why NICE has long been a leader in AI and CX arenas, and become familiar with NICE Enlighten and AI-backed solutions. A strong understanding of AI and how it can supercharge your CX empowers you to make the best decisions for your business.

AI has become an indispensable element of a successful CX strategy. In this new guide, you’ll gain insight into...

• The background and evolution of AI technology
• Ways AI benefits your workforce, customers, and business goals
• Possibilities in store for the future of AI-integrated CX