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Let this sink in: one out of five customer complaints handled by the contact center are related to back office issues. That means if back office employees don’t have the tools they need, CX can suffer.
Fifty-six percent of companies with top-performing back offices integrate front and back office activities. Read Aberdeen’s survey report “Crafting a Back Office of the Future” to bring successful front office strategies to where you need it now.
Top-performing back offices boost CX by:
Fifty-six percent of companies with top-performing back offices integrate front and back office activities. Read Aberdeen’s survey report “Crafting a Back Office of the Future” to bring successful front office strategies to where you need it now.
Top-performing back offices boost CX by:
- Improving customer satisfaction and retention
- Empowering employees and boosting productivity
- Leveraging the right digital tools
- Raising efficiency and performance
- Reducing overall operational costs
