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Are Your Customers Ghosting You?
Over 90% of customers won’t answer the phone if they don’t recognize the caller.
Between Scams, Spam, and robo-calls, you need a way to separate yourself from the noise because it’s affecting your business.
There is tremendous opportunity not only to distinguish yourself from your competitors, also to give yourself a new and simple way to provide the best experience for your customers.
Watch this webinar packed with proven solutions for your contact center.
What you can expect
- What research tells us about phone calls, consumer behavior and answer rates.
- What options you have to stop hiding behind a number and strengthen your brand with every outbound call.
- How CXone Advanced Caller ID can help you increase Answer Rates, reduce the negative impact to your call center and provide a better Customer experience.
Andrea Quadros
Senior Product Manager
NICE
Andrea is a Senior Product Manager at NICE and has been here for over 2.5 years. She have over 13 years of work experience in the contact center software solution space as well as the financial services industry, consultancy, telecom and automotive industry. Andrea focuses on voice and connectivity products such as Advanced Caller ID and Click to Call.
NICE
Andrea is a Senior Product Manager at NICE and has been here for over 2.5 years. She have over 13 years of work experience in the contact center software solution space as well as the financial services industry, consultancy, telecom and automotive industry. Andrea focuses on voice and connectivity products such as Advanced Caller ID and Click to Call.
Speakers:
Bob Vukich
Director, Product Manager
Telecom
Bob is director of product management for telco products. He has worked for over 30 years in telecom, was the 2014 Utah technology executive of the year, and has been developing the advanced caller ID product for more than 2 years. He has been at NICE for over 3 years, and has one awarded patent in networking technology. Bob also helped develop wifi tech now in dozens of stadiums globally. And fun fact, he even knows the person who invented the term Wi-fi!
Telecom
Bob is director of product management for telco products. He has worked for over 30 years in telecom, was the 2014 Utah technology executive of the year, and has been developing the advanced caller ID product for more than 2 years. He has been at NICE for over 3 years, and has one awarded patent in networking technology. Bob also helped develop wifi tech now in dozens of stadiums globally. And fun fact, he even knows the person who invented the term Wi-fi!
