Get in Touch
Welcome to the Age of CX-Built AI
Unlock the limitless potential of Generative AI
Welcome to the Age of AI, where purpose-built AI solutions are transforming businesses. Join us for a 5-part webinar series featuring leading AI experts who will showcase why CX-built AI will revolutionize how your customers, employees, and executives interact with your brand. Each 30-minute session will address a key business stakeholder's specific challenge and provide actionable strategies for deploying AI focused on the customer experience. Get ready to transform your business for the benefit of your employees and customers to deliver the future of CX now.
Available On Demand
DAY 1
Purpose-Built AI is a Force Multiplier for your Business' CX
With Enlighten, NICE is the first to introduce generative AI capabilities specifically tailored for the CX industry, allowing service organizations to increase their decision velocity, drive skilled labor amplification, and create personalization at scale. Learn how NICE uses a vast array of data libraries and structured conversational AI with the latest advancements in Generative AI to create the future of CX.
Speakers:
Maribel Lopez, Founder & Principal Analyst, Lopez Research
Elizabeth Tobey, Head of Marketing Digital Solutions, NICE
How do CX Leaders Accelerate Decision Velocity with AI?
The pace of business has increased dramatically, and while decision velocity must keep pace with that demand, it’s imperative to have insights that can inform and accelerate your business. Purpose-built AI for CX leaders, AI-powered solutions unleash unprecedented power to orchestrate your CX business, proactively uncovering areas for AI-driven optimization and carrying out complex automation to accelerate execution across your organization. And the right tools, integrated with your current CX applications, allow leaders to understand and execute their work with confidence. It’s time to focus on being a leader again, not just a busy executive.
Speakers:
Robin Gareiss, CEO and Principal Analyst, Metrigy
Elizabeth Tobey, Head of Marketing Digital Solutions, NICE
DAY 2
AI-Powered Self-Service: Humanize Every Interaction
Conversational AI is changing how consumers can interact with business on their own terms – but the right solution for both business and consumer must be based on trusted company knowledge, aligning responses with business goals, creating fully personalized experiences. NICE’s solutions concentrate on creating customized digital experiences when and where consumers need them. This new conversational AI approach uses trusted company knowledge to align every response with brand and business goals when consumers engage with self-serve and AI-designed virtual agents. Help customers get the answers they want without the need to search.
Speakers:
Liz Miller, VP and Principal Analyst, Constellation Research
Catherine Forino, Senior Product Marketing Manager, NICE
Generative AI: Empowering Employees and Managers to be More Engaged
Conversational AI isn’t just for the consumer: It can amplify your workforce, from front line employee to supervisor and beyond. A centralized conversational AI assistance tool can promote smarter guided interactions, AI-driven personalized coaching, and task automation opportunities, and create better agent and supervisor experiences. In this session, we will discuss the importance of using this technology to give employees super-human abilities by partnering with service employees with a by-their-side conversational AI experience that acts as an empowerment multiplier to produce accurate, informed, and brand-specific conversational responses. Give your agents the colleague they always wanted.
Speakers:
Omer Minkara, Vice President & Principal Analyst, Aberdeen
Neeraj Verma, General manager of ElevateAI, NICE
Unlock the limitless potential of Generative AI
Welcome to the Age of AI, where purpose-built AI solutions are transforming businesses. Join us for a 5-part webinar series featuring leading AI experts who will showcase why CX-built AI will revolutionize how your customers, employees, and executives interact with your brand. Each 30-minute session will address a key business stakeholder's specific challenge and provide actionable strategies for deploying AI focused on the customer experience. Get ready to transform your business for the benefit of your employees and customers to deliver the future of CX now.
Available On Demand
DAY 1
Purpose-Built AI is a Force Multiplier for your Business' CX
With Enlighten, NICE is the first to introduce generative AI capabilities specifically tailored for the CX industry, allowing service organizations to increase their decision velocity, drive skilled labor amplification, and create personalization at scale. Learn how NICE uses a vast array of data libraries and structured conversational AI with the latest advancements in Generative AI to create the future of CX.
Speakers:
Maribel Lopez, Founder & Principal Analyst, Lopez Research
Elizabeth Tobey, Head of Marketing Digital Solutions, NICE
How do CX Leaders Accelerate Decision Velocity with AI?
The pace of business has increased dramatically, and while decision velocity must keep pace with that demand, it’s imperative to have insights that can inform and accelerate your business. Purpose-built AI for CX leaders, AI-powered solutions unleash unprecedented power to orchestrate your CX business, proactively uncovering areas for AI-driven optimization and carrying out complex automation to accelerate execution across your organization. And the right tools, integrated with your current CX applications, allow leaders to understand and execute their work with confidence. It’s time to focus on being a leader again, not just a busy executive.
Speakers:
Robin Gareiss, CEO and Principal Analyst, Metrigy
Elizabeth Tobey, Head of Marketing Digital Solutions, NICE
DAY 2
AI-Powered Self-Service: Humanize Every Interaction
Conversational AI is changing how consumers can interact with business on their own terms – but the right solution for both business and consumer must be based on trusted company knowledge, aligning responses with business goals, creating fully personalized experiences. NICE’s solutions concentrate on creating customized digital experiences when and where consumers need them. This new conversational AI approach uses trusted company knowledge to align every response with brand and business goals when consumers engage with self-serve and AI-designed virtual agents. Help customers get the answers they want without the need to search.
Speakers:
Liz Miller, VP and Principal Analyst, Constellation Research
Catherine Forino, Senior Product Marketing Manager, NICE
Generative AI: Empowering Employees and Managers to be More Engaged
Conversational AI isn’t just for the consumer: It can amplify your workforce, from front line employee to supervisor and beyond. A centralized conversational AI assistance tool can promote smarter guided interactions, AI-driven personalized coaching, and task automation opportunities, and create better agent and supervisor experiences. In this session, we will discuss the importance of using this technology to give employees super-human abilities by partnering with service employees with a by-their-side conversational AI experience that acts as an empowerment multiplier to produce accurate, informed, and brand-specific conversational responses. Give your agents the colleague they always wanted.
Speakers:
Omer Minkara, Vice President & Principal Analyst, Aberdeen
Neeraj Verma, General manager of ElevateAI, NICE
DAY 3
Deploy CX-Built AI: Your Questions Answered
We are at the forefront of the CX industry and forging the path for the next big thing: cutting-edge AI purpose-built for exceptional experiences for consumers, employees, and executives. With Enlighten, we give agents super-human capabilities, unlock consumer experiences that are on-demand yet humanized and conversational, and accelerate the pace at which brands can deliver phenomenal AI-powered CX while reducing expenses. But how can you leverage all of this to your business?
Speakers:
David Myron, Principal Analyst, Business Platforms & Applications, Omdia
Brett Forman, Director Customer Engagement Analytics, NICE
Register Now
Max registrants exceeded.