Here’s a toolkit to help you stop turnover

Agents are leaving because they have better options. Providing job satisfaction to employees in your contact center is vital. They will no longer settle for an unfulfilling job experience.

The Agent Experience Maturity Toolkit will help you understand how to be an employer of choice by providing your agents with the most rewarding work environment. It provides a framework to help you evaluate four key areas: people, process, technology, and key metrics to identify where you can remove friction in their experience.

With the toolkit, you can:

Understand agent job satisfaction
Improve your contact center AX maturity
Enhance agent experience
Improve agent attrition
Boost customer service metrics

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Download the toolkit

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