CXone is a true CCaaS platform, since it’s built upon decades of customer interactions, tailored specifically to contact center needs. Amazon Connect, on the other hand, gives you piecemeal applications not designed to work well together, nor for contact centers. Go with the solution that understands your needs. Plus CXone offers full technical support and flexible pricing options with one clear monthly fee.

CXone tops Amazon Connect for many reasons:

• CXone is functionally unified, developed, and supported by one provider
• Agents using CXone can toggle one interaction between multiple channels
• CXone consolidates voice, routing, reporting, and more in one global instance
• CXone has robust integrated reporting and advanced analytics built right into the platform