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Forrester
Forrester

Highest possible scores in 29 of 33 criteria

The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q1 2023

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Gartner
Gartner

Named a Leader Nine Years in a Row!

2023 Gartner® Magic Quadrant™ for Contact Center as a Service

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Gartner Capabilities
Gartner Capabilities

Named worldwide Leader for CCaaS in IDC MarketScape IDC MarketScape:

Worldwide CCaaS Applications Software 2024 Vendor Assessment report.

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Omdia
Omdia

Named a Global leader for Conversational AI

The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024

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Ventana Research
Ventana Research Report

NICE CXone ranked #1 by Omdia in latest analysis

Omdia Universe – Customer Engagement Platforms 2023-2024

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When it comes to finding the right cloud and AI solution for your contact center, there’s no better place to start than an independent trusted source. We’ve done some of the legwork for you and included reports from five top analyst firms—all in one place.

Download all the reports to see why NICE has consistently been named the market leader in cloud contact center and CX AI solutions.

Fill out the form and get these industry leading reports:

  • The Forrester Wave™: Contact-Center-As-A-Service (CCaaS) Providers, Q1 2023
  • 2023 Gartner Magic Quadrant for Contact Center as a Service
  • IDC MarketScape: Worldwide CCaaS Applications Software, 2024
  • The Aragon Research Globe™ for Conversational AI in the Intelligent Contact Center (ICC), 2024
  • Omdia Universe – Customer Engagement Platforms 2023-2024

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