Virtual EMEA Business Partners Kickoff 2022

17 March 2022 | 8:30 GMT | 9:30 CET

08:30 – 09:00

Regional Partner Perspective

Hear from our Regional President on 2021 Success’s and the expected 2022 trends and growth opportunities for partners. An overview of the market trends and roadmap for the region, and the growth opportunities for partners.

John O’Hara, EMEA President, NICE

Opening remarks & CX trends

Digital CX has become the standard. See where the market is headed to and how you can deliver a better experience to your customers.

Paul Jarman, CEO, NICE CXone

09:10-09:30

Digital Entry points – meet customers where they are

80% of interactions happen online before a call is initiated. But where? Discover how to build a better CX at the entry point of each interaction.

Kevin Lee, RVP Sales

09:40-10:10

Journey Orchestration

Better CX requires frictionless experience, achievable through superior orchestration. In this session, you’ll learn how to build better customer journeys.

Matt Despain, VP Product Management

Smart self-service

Deliver solutions before the problem occurs. Smart self-service has become a must-have in all companies.

Graham Allen, Sr. Director Product Management – Self Service, Conversational AI Strategy

10:20-10:50

Prepared Agent

Complete Performance

And better CX means empowered agents. In these 2 sessions, you’ll learn how to design and deploy better coaching strategies to prepare agents.

Dana Shalev, WEM Marketing Director, NICE

11:00-11:30

Partner Awards

Thank you for partnering with us! We celebrate all our partners’ excellency! Join to see the 2021 partner awards.

Paul Thomas, VP EMEA CXone

Nicky Butler, VP Channel, NICE WCX

Closing Remarks

Chris Morrissey, VP of International, NICE CXone