Better than average CX: Ways to WOW your customer

Explore new ways to improve CSAT and NPS
Learn how to create fierce customer loyalty
Discover strategies to remove friction from the journey
Get tips to reduce cost to serve

Consumers expect customer service to be better than ever—and 80% say the experience a business provides is as important as the products or services it offers. So how can you “WOW” consumers and make every interaction even better than they expect?

Join us to explore innovative ways to WOW your customers and deliver better than average CX!

What you can expect

Catherine Forino
Senior Product Marketing Manager
NICE CXone

Catherine has a passion for learning the ins and outs of products and understanding customers’ needs. Prior to joining NICE, she built lasting relationships with customers to build trust and brand loyalty for tech companies and acted as the expert for technical products in the electronic components industry.

Speakers:

Tamsin Dollin
Director, Product Marketing
NICE CXone

Tamsin has a passion for “connecting the dots” on what it takes to deliver better customer experiences in today’s digital world. Prior to joining NICE and product marketing, she produced technical documentation and delivered WFO training to contact center teams across North America.

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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