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Beyond ChatGPT: How to Succeed with CX AI in 2024
June 2024
On-Demand
Join NICE for the third and final webinar in our Beyond ChatGPT series as we discuss the tangible steps organizations need to take to harness the awesome potential of AI for CX.
Elizabeth Tobey, Head of Digital & AI Marketing at NICE and guest speaker Christina McAllister, Senior Analyst at Forrester will take you through the ins and outs of deploying CX AI in 2024 including what to expect as AI technology continues to advance, AI’s role as a job enhancer, evaluating solutions, and more.
In this webinar you’ll learn:
What Does it Take to Create Real CX AI
June 2024
On-Demand
Equip yourself with all the information you need to be your organization’s CX AI expert.
You’ll learn:
Speakers:
Bogdan Grigorescu, Senior Technical Lead, Architecture, eBay
Catherine Forino, Senior Product Marketing Manager, Digital & AI Solutions, NICE
Beyond ChatGPT: Navigating the New Era of CX AI
May 2024
On-Demand
Explore the evolution of GenAI for CX technology, understand shifts in the CX landscape, and discover real-world examples of AI’s impact on CX.
You’ll learn:
Speakers:
Bob Fernekees, Publisher, CRM Magazine
Elizabeth Tobey, Head of Marketing, Digital & AI, NICE
June 2024
On-Demand
Join NICE for the third and final webinar in our Beyond ChatGPT series as we discuss the tangible steps organizations need to take to harness the awesome potential of AI for CX.
Elizabeth Tobey, Head of Digital & AI Marketing at NICE and guest speaker Christina McAllister, Senior Analyst at Forrester will take you through the ins and outs of deploying CX AI in 2024 including what to expect as AI technology continues to advance, AI’s role as a job enhancer, evaluating solutions, and more.
In this webinar you’ll learn:
- Steps to take to ensure successful CX AI integration
- What the next year holds for CX AI advancements
- How AI is a job enhancer (not replacer)
- How to evaluate CX AI solutions
- Why the platform approach can future proof your CX
What Does it Take to Create Real CX AI
June 2024
On-Demand
Equip yourself with all the information you need to be your organization’s CX AI expert.
You’ll learn:
- Cutting-edge technology driving CX transformation
- The significance of tailored AI solutions versus one-size-fits-all generative models
- Steering clear of common pitfalls in AI implementation for CX enhancement
- The critical role of knowledge management in maximizing AI effectiveness
Speakers:
Bogdan Grigorescu, Senior Technical Lead, Architecture, eBay
Catherine Forino, Senior Product Marketing Manager, Digital & AI Solutions, NICE
Beyond ChatGPT: Navigating the New Era of CX AI
May 2024
On-Demand
Explore the evolution of GenAI for CX technology, understand shifts in the CX landscape, and discover real-world examples of AI’s impact on CX.
You’ll learn:
- Generative AI's journey since ChatGPT's launch and adoption across industries
- CX shifts driven by AI: personalized interactions, predictive analytics and automation
- Real-world examples: AI's impact on CX, from service to revenue
Speakers:
Bob Fernekees, Publisher, CRM Magazine
Elizabeth Tobey, Head of Marketing, Digital & AI, NICE
