Stop the Madness! How to reduce the risk of employee churn amid the Great Resignation
It’s being called The Great Resignation: Millions of employees leaving their jobs every month! While the trend affects every industry, nowhere else is it felt more acutely than in contact centers. How do you keep agent churn from derailing your contact center? Smart organizations know that it’s about more than salaries. Agents want work-life balance, and on the job, great tools and support to help them do their jobs well.
Watch this On-Demand webinar featuring noted author and futurist Braden Kelley, who will explore what’s driving the Great Resignation and how to keep your agents engaged and satisfied.
Learn important strategies for keeping your agents from walking out the door:
How giving agents purpose creates job satisfaction.
How to create flexibility for agents to improve work-life balance.
How to keep hybrid workforces connected and engaged.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Braden KelleyAuthor & Industry InfluencerThe creator of the Human-Centered Change methodology, Braden Kelley is the host of the popular blog Human-Centered Change & Innovation and author of Charting Change and of Stoking Your Innovation Bonfire. Braden has been advising companies on how to increase their revenue and cut their costs since 1996. He writes and speaks frequently on the topics of continuous innovation, digital transformation, and organizational change. He has maximized profits for companies while living and working in England, Germany, and the United States. Braden earned his MBA from a top-rated London Business School. Follow him on LinkedIn and Twitter (@innovate).
Brian MistrettaDirector – Product Marketing NICE CXoneBrian is Director of Product Marketing at NICE CXone. He has spent his career marketing both business to business and business to consumer technology solutions. He brings a strong focus to leveraging technology that result in exceptional experiences to customers, meaningful results to businesses and optimizing both processes and culture to help organizations succeed in an experience driven economy.
Bruce BelfioreCEO Benchmark Portal, LLCBruce is CEO and Senior Research Executive of BenchmarkPortal, a leading company in call center benchmarking, certification, training, and consulting, and the host of monthly CallTalk™ online radio program. He is also the provost of the College of Call Center Excellence, taught a Contact Center Management course for Purdue University, is the inventor of iBenchmark™ automated benchmarking, and a well-known industry author and speaker. Bruce holds a Bachelors, M.B.A. and J.D. from Harvard University.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
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