Limited-time offer

Watch your customer service shine on CXone by turning on Enlighten AI - make light work for smart experiences.

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Now it’s easier than ever to light up your customer service with the Enlighten AI CSAT promotion. This CSAT solution brings brilliance to every customer interaction by enhancing every aspect of the customer experience.

The Enlighten AI CSAT solution is purpose-built AI to help you improve customer satisfaction. It consistently measures service quality, provides next-best actions, and improves each conversation – it’s your customer experience powerhouse.

With Enlighten AI CSAT, you can:

  • Empower agents to improve their soft-skill behaviors with Enlighten AI for Customer Satisfaction
  • Route customers seamlessly to the ideal agent with Enlighten AI Routing
  • Provide agents with in-the-moment prompts on behaviors and next best action using Real-Time Interaction Guidance
  • Enable supervisors to monitor conversations and assist agents with Supervisor Monitoring
  • Uncover areas of improvement with Interaction Analytics
  • Automates the quality process with Quality Management

Ready to flip the AI switch? Enlighten AI is already available on your existing CXone platform for brilliant customer journeys, beginning with yours.

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

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