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Session 1 | 5 Steps to More Quickly Show the ROI of CX Transformation
On Demand
Companies eager to transform their CX too often jump into the process with insufficient preparation. With a bit of planning and a more structure, companies embarking on this journey can show impact and demonstrate ROI more quickly. This, in turn, will build a team's credibility and resources. Attend this webinar to learn the 5 steps to demonstrate your ROI.
We’ll discuss:
Speakers
Pete Jacques Principal Analyst, Customer Experience at Forrester Research
Andy Traba Vice President of Product Marketing at NICE
Session 2 | Winning Strategies of CX AI Champions
On Demand
In today's competitive landscape, where delivering exceptional customer experiences can be the deciding factor between success and failure, effectively utilizing actionable data is crucial. Leading organizations adopt a data-centric approach to their business, analyzing every interaction to enhance customer ratings, boost sales, and improve the employee experience. However, winning isn't solely about reaching the finish line; it's also about the journey and the growth experienced along the way.
Gain insights from CX AI champions on their best practices and how they achieved success by:
Speakers
Robin Gareiss CEO and Principal Analyst at Metrigy
Heather Hughes Director, Product Marketing at NICE
Session 3 | Winning CX Gold: How to Earn a “Perfect 10” on Every Interaction
On Demand
In today's competitive market, exceptional CX is the key to success. Whether adopting a data-centric approach to your business operations or investing in a defined measurement strategy, AI tailored for CX is your secret weapon to bringing home the gold in impactful interactions and customer satisfaction. So how do you score a perfect 10?
Learn how to:
Speakers
Sabra Richardson Senior Product Marketing Manager at NICE
Michele Carlson Director, Product Marketing at NICE
On Demand
Companies eager to transform their CX too often jump into the process with insufficient preparation. With a bit of planning and a more structure, companies embarking on this journey can show impact and demonstrate ROI more quickly. This, in turn, will build a team's credibility and resources. Attend this webinar to learn the 5 steps to demonstrate your ROI.
We’ll discuss:
- How to define your CX strategy
- How to create a measurement strategy
- Best ways to invest in three areas: training, technology, and services
Speakers
Pete Jacques Principal Analyst, Customer Experience at Forrester Research
Andy Traba Vice President of Product Marketing at NICE
Session 2 | Winning Strategies of CX AI Champions
On Demand
In today's competitive landscape, where delivering exceptional customer experiences can be the deciding factor between success and failure, effectively utilizing actionable data is crucial. Leading organizations adopt a data-centric approach to their business, analyzing every interaction to enhance customer ratings, boost sales, and improve the employee experience. However, winning isn't solely about reaching the finish line; it's also about the journey and the growth experienced along the way.
Gain insights from CX AI champions on their best practices and how they achieved success by:
- Simplifying complex decision-making through meaningful AI-driven insights
- Enhancing productivity through workflow automation
- Prioritizing essential agent soft skills and measuring tangible results
- Optimizing customer feedback strategies for improved outcomes
Speakers
Robin Gareiss CEO and Principal Analyst at Metrigy
Heather Hughes Director, Product Marketing at NICE
Session 3 | Winning CX Gold: How to Earn a “Perfect 10” on Every Interaction
On Demand
In today's competitive market, exceptional CX is the key to success. Whether adopting a data-centric approach to your business operations or investing in a defined measurement strategy, AI tailored for CX is your secret weapon to bringing home the gold in impactful interactions and customer satisfaction. So how do you score a perfect 10?
Learn how to:
- Operationalize CX insights for holistic experiences across all channels
- Simplify complex decision making through meaningful AI-driven insights
- Gain ROI by investing in training, technology, and services
- Unify data insights across applications for seamless CX delivery
Speakers
Sabra Richardson Senior Product Marketing Manager at NICE
Michele Carlson Director, Product Marketing at NICE
