Get in TouchCheck out our on-demand webinar series:
CX AI Realized
There are a lot of claims about the power of CX AI, but data to back them up can be scarce. Not here. Join NICE to see how CX AI is successfully implemented in today’s companies for impressive results. Propel your business forward on all fronts with AI purpose-built for CX.
Attend the series to see how CX AI can usher in a new era for your success.
Day 1 | How to Achieve CX Excellence: Cutting Through the AI Hype to Deliver CX Outcomes
On Demand
In the rapidly evolving landscape of artificial intelligence (AI), getting lost in the hype is easy when everything seems cool, new, and buzzy. To cut through the noise and focus on realizing results, Bradley Shimmin, chief analyst, AI & data analytics at Omdia, will discuss how organizations realize tangible benefits from purpose-built AI for CX.
We'll explore how forward-thinking companies incorporate AI to quickly improve customer satisfaction and operational metrics. Come for the data and stay for the real-world case studies and in-action use cases. We'll clear the uncertainty to demonstrate how AI is a reality that enhances customer interactions.
Speakers:
Bradley Shimmin
Chief Analyst, AI & Platforms at Omdia
Michele Carlson
Director, Product Marketing at NICE
Day 2 | Why AI-Powered Analytics Enables Companies to Cruise Ahead in CX
On Demand
The journey of implementing AI for agent and customer experience requires a comprehensive approach that combines innovation, organizational readiness, and an understanding of both customer and business needs. Join this session to learn how ONE harnessed interaction data to help decrease call volume, automate quality, and grow their business.
Attend this webinar to learn best practices, including:
Speakers:
Alexandria Doucet
CXone Administrator at Open Network Exchange
Lauren Maschio
Senior Manager, Product Marketing at NICE
Day 3 | How to Advance CX Quality Analytics for Revenue Growth
On Demand
Realtor.com has spent the last two years shifting its focus of consumer experience quality from compliance to revenue generation. With NICE Enlighten AI, Realtor.com drove a 46% increase in average sentiment and a 40% increase in operational efficiencies by reducing the time it took to evaluate interactions.
Learn from their success:
Speakers:
Dustin Emmerich
Senior Manager of Revenue Enablement at Realtor.com
Shari Levingston
Account Executive, Customer Engagement Analytics at NICE
There are a lot of claims about the power of CX AI, but data to back them up can be scarce. Not here. Join NICE to see how CX AI is successfully implemented in today’s companies for impressive results. Propel your business forward on all fronts with AI purpose-built for CX.
Attend the series to see how CX AI can usher in a new era for your success.
Day 1 | How to Achieve CX Excellence: Cutting Through the AI Hype to Deliver CX Outcomes
On Demand
In the rapidly evolving landscape of artificial intelligence (AI), getting lost in the hype is easy when everything seems cool, new, and buzzy. To cut through the noise and focus on realizing results, Bradley Shimmin, chief analyst, AI & data analytics at Omdia, will discuss how organizations realize tangible benefits from purpose-built AI for CX.
We'll explore how forward-thinking companies incorporate AI to quickly improve customer satisfaction and operational metrics. Come for the data and stay for the real-world case studies and in-action use cases. We'll clear the uncertainty to demonstrate how AI is a reality that enhances customer interactions.
Speakers:
Bradley Shimmin
Chief Analyst, AI & Platforms at Omdia
Michele Carlson
Director, Product Marketing at NICE
Day 2 | Why AI-Powered Analytics Enables Companies to Cruise Ahead in CX
On Demand
The journey of implementing AI for agent and customer experience requires a comprehensive approach that combines innovation, organizational readiness, and an understanding of both customer and business needs. Join this session to learn how ONE harnessed interaction data to help decrease call volume, automate quality, and grow their business.
Attend this webinar to learn best practices, including:
- How to strategically leverage AI to drive transformation
- Ways to surface trends and coaching opportunities that impact customer satisfaction and sales effectiveness
- How to meet and exceed targets for stronger customer relationships
Speakers:
Alexandria Doucet
CXone Administrator at Open Network Exchange
Lauren Maschio
Senior Manager, Product Marketing at NICE
Day 3 | How to Advance CX Quality Analytics for Revenue Growth
On Demand
Realtor.com has spent the last two years shifting its focus of consumer experience quality from compliance to revenue generation. With NICE Enlighten AI, Realtor.com drove a 46% increase in average sentiment and a 40% increase in operational efficiencies by reducing the time it took to evaluate interactions.
Learn from their success:
- Uncover a successful phased approach in rolling out implementation
- See the impressive stats that show the value added from Enlighten AI
- Hear about upcoming plans with Generative AI to build more success
Speakers:
Dustin Emmerich
Senior Manager of Revenue Enablement at Realtor.com
Shari Levingston
Account Executive, Customer Engagement Analytics at NICE
