Boost ROI and win the gold through CX transformation

Did you know that, according to Forrester, companies can earn up to $100s of millions in incremental revenue for every 1-point increase in Forrester’s Customer Experience Index?*

CX transformation is driving company revenue significantly higher. Go for the gold! Start your transformation now. To fund it, you must create a rock-solid business case and ROI model.

Forrester’s “The ROI of CX Transformation” gives you the step-by-step guide to calculate the ROI success metrics you need to grab executives’ attention and approval.

This complimentary report features key insights on:

Increasing customer retention to help drive top-line revenue
Bringing in new customers without marketing-related costs
Customers are 2.2x more likely to spend more when companies communicate clearly
Higher-quality CX leading to fewer customer issues and lower costs
How one company employed journey analytics and orchestration to drive a 300% increase in new product sales for existing customers

Build your CX case and start increasing revenue.

*The ROI Of CX Transformation, Forrester Research, Inc., Feb. 7, 2024

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Get the Report

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