AI is the gold standard—here’s how to make it work for you

Put CX AI Into Action: A Practical Guide


Turn data overload into customer insights and earn a perfect “10” in customer loyalty. How? By putting AI into action.

AI purpose-built for CX presents immense possibilities for transforming contact centers into well-oiled intelligence hubs that predict customer needs and proactively offer solutions.

This guide covers groundbreaking insights into:

  • How to improve CX metrics with AI
  • Where to start in deploying your CX AI strategy
  • Which AI-powered capabilities to prioritize
  • Best practices for implementing AI in CX initiatives

How to Win a Perfect “10” on Every Interaction

Ready to go for CX gold? AI is your secret weapon, but to score a perfect 10, it must be designed specifically for CX and seamlessly integrated into a platform that brings together data, channels, and applications. With an integrated platform, you can both streamline your operations and gain a cutting-edge to differentiate customer experiences. Join us for this webinar as we explore how your organization can deliver medal-worthy experiences.

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Score big with CX AI excellence

Check out some of the compelling data this Omdia guide delivers:


71%

of contact center leaders will have deployed data analysis technologies by 2025

84%

of consumers believe that Gen AI will improve their customer experience

95 seconds

Average time saved by AI solutions per agent, per call

78%

of contact center leaders plan to use Gen AI capabilities for call summarization

Further reading...

REPORT

ICMI Executive Report: The State of AI in the Contact Center

Get the report
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CASE STUDY

Bose Dials In to Superior Customer Experience

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REPORT

CX Innovation at Scale: Maximize Business Success by Using AI to Futureproof Your CX Activities  

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