Discover the power of unifying communication technology. Get the complimentary Forrester report: 
"Come Together: Combining UCaaS and CCaaS Unlocks New Customer Value."

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Get faster CX resolutions with seamless Teams collaborations

Improve customer experiences (CX) and agent productivity with NICE CXone Agent for Microsoft Teams.
Embedded seamlessly within Teams, CXone Agent delivers pre-built unified communications and contact
center integration that empowers company-wide collaboration.

Now you can synchronize Teams contacts and presence information for one-click access to experts
in real-time. With frictionless cooperation and a customizable Teams workspace, agents can resolve
complex issues faster than ever.


NICE CXone Agent for Microsoft Teams brings your organization together:

• Improve CX and drive better results across your contact center
• Increase agent productivity by eliminating toggling between a CCaaS and Teams
• Boost CSAT by seamlessly connecting customers to company experts
• Reduce dropped calls and abandon rates with carrier-grade voice services
• Cut deployment time and cost with pre-built integration that scales easily