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Deriving insights from 181 U.S. organizations and 1,000+ consumers, ContactBabel’s latest guide will lead you to smarter CX in your contact center. As a leader, you face difficult, widespread, and highly specific decisions, from exceeding expectations during market or technology disruptions to better managing your budget.
The good news is that, in the face of those decisions, customers know what they want. By listening to their insights, your choices will be clear, informed, and data-driven in 2022 and beyond.
The U.S. Customer Experience Decision-Makers’ Guide includes:
The importance of CX in organizations, including governance and how businesses stack up
How remote work and call volumes have affected CX during the pandemic
How to manage your CX budget, ROI, and channel investments
The view from the customer, the business, and the importance of first-contact resolution
The technologies, benchmarks, and more that are fueling CX strategies in 2022
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The latest CX insights from ContactBabel
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ContactBabel understands the difficulties decision makers face when considering their CX strategy. So, they compiled survey results from hundreds of U.S. companies and interviews with thousands of U.S. consumers to make those decisions clear, informed, and data-driven.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
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