Free training resources to transform your contact center.
10 professionally developed modules designed to help your team deliver outstanding experiences.
NICE CXone offers you this ready-made, fully customizable series of ten call center agent and supervisor training courses. In this free bundle, you’ll find topic-specific training slides, scripts, and participant workbooks, that you can customize with your brand, all professionally designed to deliver exceptional customer and employee experiences.
Learn the best and innovative practices to enhance interpersonal skills, remove operational inefficiencies, and untether agent productivity. Plus, as an added bonus, also receive a free contact center glossary with over 200 call center terms defined.
Transforming your contact center in an age of rapid change isn’t one-size-fits-all, but our resources are designed to keep all kinds of learners engaged and enable organization-wide improvements scaled to your unique needs and values.
What you can do with the free course bundle:
Coach agents to be more responsive to unique customer needs
Create empathy maps to better understand the customer journey
Have more effective, long-lasting conversations with your teams
Hire, train, manage, and engage with remote teams more effectively
And more!
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inContact helps contact centers around the world create profitable customer experiences through
our powerful portfolio of cloud-based contact center call routing, self-service interactive voice
response (IVR), and agent optimization solutions. Our software enables contact centers to operate
You put your customers first in all you do. So do we. Explore the most complete cloud native platform in the industry-and learn how we're helping companies like yours transform the customer experience.
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Boost your customer experience and build deeper loyalty.
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Study Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
In this Forrester Consulting study, AI-Infused Contact Centers, you'll gain a better understanding of what AI can help you achieve. From augmenting agents in their key role of serving customers to managing your workforce or analyzing customer contacts to refine CX, this study provides a valuable overview of all things AI.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.
