10 professionally developed modules designed to help your team deliver outstanding experiences.

NICE CXone offers you this ready-made, fully customizable series of ten call center agent and supervisor training courses. In this free bundle, you’ll find topic-specific training slides, scripts, and participant workbooks, that you can customize with your brand, all professionally designed to deliver exceptional customer and employee experiences.

Learn the best and innovative practices to enhance interpersonal skills, remove operational inefficiencies, and untether agent productivity. Plus, as an added bonus, also receive a free contact center glossary with over 200 call center terms defined.

Transforming your contact center in an age of rapid change isn’t one-size-fits-all, but our resources are designed to keep all kinds of learners engaged and enable organization-wide improvements scaled to your unique needs and values.

What you can do with the free course bundle:

  • Coach agents to be more responsive to unique customer needs
  • Create empathy maps to better understand the customer journey
  • Have more effective, long-lasting conversations with your teams
  • Hire, train, manage, and engage with remote teams more effectively
  • And more!