Ensure high customer satisfaction by gathering callers’ feedback immediately after calls with NICE CXone CSAT. From measuring your customers' referral potential to assessing customer and employee satisfaction, NICE CXone CSAT makes data collection and analysis easy.
Improve Customer Satisfaction With:
- Gather Unbiased Feedback from Customers
- Proactively Identify Patterns in Agent Behaviors
- Use Customer Survey Feedback to Coach Agents
- Summarize and Analyze Feedback with Custom Reports
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