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The WFM status quo needs to go
WFM solutions need to adapt to today’s complex digital environments. Enterprises require WFM applications that provide accurate forecasting and scheduling for both synchronous and asynchronous interactions.
In addition, WFM solutions must adjust to agent expectations for schedule flexibility. It’s essential for WFM solutions to be reimagined to support flexible scheduling strategies, since high agent attrition rates persist.
In this DMG Consulting report, “Forecasting and Scheduling in the Digital Era,” you’ll get the details on top issues in the contact center today and what to look for when researching WFM solutions.
See the top issues in workforce planning today:
Get insights on what to look for in WFM solutions.
WFM solutions need to adapt to today’s complex digital environments. Enterprises require WFM applications that provide accurate forecasting and scheduling for both synchronous and asynchronous interactions.
In addition, WFM solutions must adjust to agent expectations for schedule flexibility. It’s essential for WFM solutions to be reimagined to support flexible scheduling strategies, since high agent attrition rates persist.
In this DMG Consulting report, “Forecasting and Scheduling in the Digital Era,” you’ll get the details on top issues in the contact center today and what to look for when researching WFM solutions.
See the top issues in workforce planning today:
- Main forecasting challenges for contact centers
- Most pressing issues for WFM vendors
- Top reasons that agent scheduling strategies must adapt
- Most effective and non-effective agent scheduling strategies
Get insights on what to look for in WFM solutions.
