Expert advice on managing unexpected peaks and deliver great CX
Achieve your CSAT goals and build revenue during peaks and valleys by accurately forecasting customer demand. With advice from experts and real-world examples, we’ll show you how to balance service levels and labor costs without sacrificing customer service. You’ll gain insight on forecasting demand during peak seasons, agility-building tips and best practices for your service delivery and technology, and five ideas on managing and responding to fluctuations faster.
With this expert help, you can:
Deliver great CX at scale during peak season
Increase customer satisfaction at micro-moments in customer journeys
Manage customer demand swings effectively using best practices
Leverage technology to meet customer expectations of service during your busiest times
Learn from industry leaders and analysts who offer tips on managing demand swings
Get Started Today
Want expert advice on forecasting demand?
Check out new research on managing demand swings. You’ll learn how to handle increased call volume and much more. Forecast demand the right way, and you can build revenue. Get demand forecasting wrong, and you risk losing customers.
What's included:
ICMI: Proactive Contact Center Toolkit
Strategic Contact: Best Practice Strategies and Tools to Handle Demand Swings
ContactBabel: 5 Ways to Manage Demand Swings in Your Contact Center
On-demand webinar: Leaders uncover how to handle contact center demand swings
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A Closer Look at Journey Mapping
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This mini guide from Jeannie Walters, CEO of Experience Investigators, showcases the importance of understanding the digital journey within the context of your customer’s overall digital journey with your brand. Learn how to see things from their point of view and anticipate where they’ll go next.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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