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Digital CX Week 2023: Expand your CX Horizon with AI
Uplift employees and consumers to unimagined heights
Artificial Intelligence (AI), tailored and purpose-built for CX, has arrived to transform your organization. In the following three sessions, we will break down the need to shift from a digital-first mindset to an AI-first mentality. We will explore the limitless potential of AI for business and its impact on employees. And we will highlight the transformative power that AI can have on proactive outreach solutions for unmatched, personalized CX.
Join us and expand your CX with AI!
Discover the transformative potential of integrating generative AI into CX to revolutionize customer interactions and operational efficiency. Gain practical insights into implementing AI-driven solutions across industries with real-world examples and best practices.
Speakers:
Keith Dawson, Vice President & Research Director, Ventana Research
Catherine Forino, Digital Product Marketing Manager, NICE
Day 2 | On Demand
Beyond CX: Evolving Employee Impact at Every Level with AI
Regarding customer experiences (CX), businesses constantly seek innovative approaches to exceed expectations and foster lasting relationships. Explore how AI-driven proactive engagement strategies have yielded tangible benefits, including reduced churn rates, increased cross-selling and upselling opportunities, and heightened customer lifetime value.
Speakers:
Melanie Turek, VP of Research for Digital Transformation and Connected Work, Frost &Sullivan
Mark K. Smith, Founder and CEO ContactEngine, NICE
Uplift employees and consumers to unimagined heights
Artificial Intelligence (AI), tailored and purpose-built for CX, has arrived to transform your organization. In the following three sessions, we will break down the need to shift from a digital-first mindset to an AI-first mentality. We will explore the limitless potential of AI for business and its impact on employees. And we will highlight the transformative power that AI can have on proactive outreach solutions for unmatched, personalized CX.
Join us and expand your CX with AI!
Day 1 | On Demand
Discover the transformative potential of integrating generative AI into CX to revolutionize customer interactions and operational efficiency. Gain practical insights into implementing AI-driven solutions across industries with real-world examples and best practices.
Speakers:
Keith Dawson, Vice President & Research Director, Ventana Research
Catherine Forino, Digital Product Marketing Manager, NICE
Day 2 | On Demand
Beyond CX: Evolving Employee Impact at Every Level with AI
In today's rapidly evolving business landscape, harnessing the power of Artificial Intelligence (AI) extends far beyond elevating customer experiences (CX) within the confines of contact centers. The profound potential of AI lies in its ability to catalyze a paradigm shift across entire organizations, redefining the fabric of employee impact and organizational efficiency.
Speakers:
Dan Miller, Lead Analyst & Founder, Opus Research
Derek Top, Research Director, Opus Research
Elizabeth Tobey, Head of Marketing Digital Solutions, NICE
Day 3 | On Demand
Regarding customer experiences (CX), businesses constantly seek innovative approaches to exceed expectations and foster lasting relationships. Explore how AI-driven proactive engagement strategies have yielded tangible benefits, including reduced churn rates, increased cross-selling and upselling opportunities, and heightened customer lifetime value.
Speakers:
Melanie Turek, VP of Research for Digital Transformation and Connected Work, Frost &Sullivan
Mark K. Smith, Founder and CEO ContactEngine, NICE
