NICE CXone | OnDemand: From AI to CX: Digital Needs Met Here

NICE CXone Power Hour:
From AI to CX: Digital Needs Met Here

The digital revolution is here—and it’s changing customer behavior and expectations. The customer journey can begin anywhere, and across digital channels, customers are using AI to get information and resolve issues. If you haven’t gone digital, you’re falling behind! But adopting integrated digital solutions will expand the boundaries of the CX your contact center provides, enabling you to impact their entire journey.

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Boost your customer experience and build deeper loyalty.

Our hightly experienced and passionate teams provide the consisten white-glove support you need to succeed for the long haul.

We collaborate with companies to suggest solutions that meet their unique needs to help deliver better results by cultivating stronger relationships.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.

Webinar Demo Preview

Kevin LeeGlobal Head of Digital
NICE CXoneKevin joined NICE CXone in the beginning of 2021 to help lead the growth and development of our digital portfolio. He is focused on strategy, acquisition and sales of digital and helping customers navigate digital transformation into the self service era. Kevin has

Todd BaxterChief Services Officer
HireRight

Bruce BelfioreCEO
Benchmark Portal, LLCBruce is CEO and Senior Research Executive of BenchmarkPortal, a leading company in call center benchmarking, certification, training, and consulting, and the host of monthly CallTalk™ online radio program. He is also the provost of the College of Call Center Excellence, taught a Contact Center Management course for Purdue University, is the inventor of iBenchmark™ automated benchmarking, and a well-known industry author and speaker. Bruce holds a Bachelors, M.B.A. and J.D. from Harvard University.

Speaker Name Job Title Body copy

Susan Campbell
Director of Customer Experience, Vera Bradley

Susan is responsible for the contact center and voice of the customer strategy at Vera Bradley, a luggage, travel, accessories and handbag design company founded in 1982. Her focus is on collecting and evaluating valuable insights from customers enabling their customer service representatives to provide faster resolution, as well as improve customer experience and boost brand loyalty. Over the past 18 months, Vera Bradley has implemented NICE inContact CXone for voice and digital channels. In addition, Advanced Chat for CXone solution is used for web chat and interacting with customers through SMS text message. They seamlessly integrated workforce management, and have implemented a “Work Remote” program to increase agent satisfaction. Prior to Vera Bradley, Susan worked in Telecommunications, Sales and Customer Care in the US, as well as the UK.

Hassan Hammoud
Executive Director, Michigan 2-1-1

Hassan is drawn to the kind of work that brings together many facets of society, finding great satisfaction in fostering cross-sector collaboration and integration to help solve our communities most pressing needs. He earned a Master of Social Work from Wayne State University in 2009, always believing that social work was more of a life-long calling than a career, he gains a great deal of personal and professional satisfaction in his ability to assist and empower vulnerable populations. With over a decade of experience in the nonprofit sector, he now serves as the Executive Director of Michigan 2-1-1, where he works to strengthen the foundational partnerships and systems that provide access to community resources for hundreds of thousands of Michigan residents each year.

Gayathri “G3” Krishnamurthy – Product Marketing Director, NICE

Gayathri (G3) has led Global Product Marketing and Product Management for several leading B2B SaaS companies. She has built and launched customer service products in 3 different flavors – CRM, pure play customer service and contact center software. Through these experiences, she brings both deep and wide perspectives for delivering enhanced customer experience.

See how Sunrun's 125 agents use Salesforce and CXone integration to provide customers with seamless omnichannel experience.

SeaWorld's 150-300 agents enhance guest journeys with NICE inContact CXone. See how.

See how Honeywell and its 4,000 agents use customer experience excellence as the catalyst for business transformation.

A Few Proud Customers

Fortune 500 /
Global 2000

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from NICE inContact.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S and internationally, and is used herein with permission. All rights reserved.

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