Day in the Life of a Contact Center Scheduler

On Demand

Are you responsible for scheduling, but sometimes wonder if there is more that you could be doing to make your job easier? Or maybe you need to improve the morale of your team? Or even bring the chaos of the contact center under control? As a scheduler, the power to solve all three issues is in your hands.


Join us for this educational session to learn more about the screens and processes that CXone WFM Schedulers use daily and the ways you can make contact center life better for you and your team.


We’ll take you through:

  • The schedule generation process and how to set it up
  • How to import schedules generated outside of CXone WFM
  • Managing and optimizing schedules
  • And more!

You’ll also get a first-hand look at the scheduling roadmap including upcoming WFM features you’ll be able to apply to your contact center scheduling in the future

Presenting:

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Test (Presenter One Title and Company)
Test (Presenter Name Two)
Test (Presenter Two Title and Company)

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Register for the On Demand Webinar

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