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Shining a light on Success Guides
With a powerful solution like Interaction Analytics, it can be difficult to know all the resources that are available so you can fine-tune your performance.
In this On-Demand webinar you will hear NICE Customer Success Lead Rachel Romba and Senior Solutions Architect Robert Wilson share the latest on our new customer success guides and IA Customer Success Learning Community. You’ll discover how goal-oriented success guides can help your agents improve their customer interactions with topics like: ‘Improve Sentiment’ and ‘Reduce Frustration’ to provide a clear path to achieve your goals.
During the webinar, you’ll also learn:
You’ll also see a full demo from NICE experts so you can see how you can get the most out of your Interaction Analytics solution, step-by-step.
In this On-Demand webinar you will hear NICE Customer Success Lead Rachel Romba and Senior Solutions Architect Robert Wilson share the latest on our new customer success guides and IA Customer Success Learning Community. You’ll discover how goal-oriented success guides can help your agents improve their customer interactions with topics like: ‘Improve Sentiment’ and ‘Reduce Frustration’ to provide a clear path to achieve your goals.
During the webinar, you’ll also learn:
- What’s available in success guides and where to find what you need
- Tour the new IA Customer Success Dojo Learning Community
- How to connect success guides to your organization’s goals
You’ll also see a full demo from NICE experts so you can see how you can get the most out of your Interaction Analytics solution, step-by-step.
Speakers:
Rachel Romba
Rachel Romba is a Customer Success Enablement lead for NICE Analytics solutions chartered with helping customers achieve value quickly from their analytics products. Rachel brings over 10 years of customer consulting and enablement experience to her role at NICE, with a focus on technology products in the retail, healthcare and hospitality sectors. Rachel’s helped design, develop and deploy enablement programs for internal (customer success, sales) and external (customers, partners and resellers) audiences helping ensure all solution stakeholders are successful, have strong adoption and see value from relevant solutions. A former Chicagoan, Rachel now lives with her family in Scottsdale, AZ.
Robert Wilson
Robert Wilson is a Senior Solutions Architect for Interaction Analytics supporting internal and external customers with information, success practices, troubleshooting and solution guidance. Robert spent 20 years in contact center environments as a Senior Manager managing multiple departments. In this leadership role, he coached, managed projects, drove improvements, and developed future leaders – all while meeting or exceeding high quality standards. Robert strives to impart guiding principles enabling customers to find a path forward, to help people improve processes, identify wins, and celebrate progress. Before leading customers to success, Rob was also a short-order cook, factory worker, camp counselor, restaurant and movie theater manager.
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