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Calling WFM Users | A Day in the Life of a Change Manager
Technology in the contact center is advancing at unprecedented rates. And, especially with AI, we see more opportunities to automate contact center processes. As these incredible options become available, the question changes from, “Should we automate these processes?” to “How do I implement these tools?”.
You may have seen our promotions for “Breaking the Chains" with True to Interval. If you haven’t, or you still don’t understand how True to Interval could impact your business, you won’t want to miss this opportunity to gain some much-needed clarity.
Watch this must-see webinar and learn how you can better monitor Intraday and get the most out of the automation processes every day.
In addition to getting a glimpse of upcoming enhancements, you’ll also learn to:
You may have seen our promotions for “Breaking the Chains" with True to Interval. If you haven’t, or you still don’t understand how True to Interval could impact your business, you won’t want to miss this opportunity to gain some much-needed clarity.
Watch this must-see webinar and learn how you can better monitor Intraday and get the most out of the automation processes every day.
In addition to getting a glimpse of upcoming enhancements, you’ll also learn to:
- Master "True to Interval" for Effective Intraday Monitoring.
- Monitor Agent Adherence using RTA and Adherence report.
- Establish automated approval rules to better manage time off and extra hours requests.
Opportunities to automate and streamline your processes are only going to make your business better. You won’t want to miss this game-changer of a webinar.
Watch on Demand here
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