Available OnDemand plus additional AI resources

AI is everyone’s new favorite buzzword. The truth is, what AI can do is far and wide, depending on its application, the industry it’s used in, and the people (or machines) that are using it. So, watch the replay of our interactive audience-guided exploration of all things AI with a “choose your own adventure” twist!

What you can expect

  • Learn about four top AI issues on the minds of fellow contact center leaders
  • Get real-time insights and info from industry experts in AI
  • Discover how AI technology is transforming the contact center industry
  • Listen in as contact centers ask questions during the “Ask Me Anything” section
Think of AI as the catalyst for change your contact center needs. There’s never been a better time to join the 86% of companies reaping the benefits of better CX via AI (and these businesses expect to see this technology pay off in just a year). Find out how to build an airtight case for AI implementation that gets the go-ahead from senior leadership.
Presenters:

Tamsin Dollin
Senior Product Marketing Manager
NICE

Tamsin has a passion for helping organizations “connect the dots” on delivering a better customer experience. Prior to product marketing, she worked in tech R&D for 20 years as a technical writer – plus 10 years in the contact center world as a workforce optimization trainer. You can catch her musings about all things AI and customer experience at www.niceincontact.com/blog.

Shawna Malecki
Senior Product Marketing Manager
NICE

Shawna is a Senior Product Marketing Manager supporting the NICE CXone Customer Analytics portfolio. Before joining NICE, she held roles in product and solutions marketing, demand generation and operations at SaaS organizations.