You can guess what CX pivots to make or check the Forrester report.
Forrester’s CX Predictions 2022 are in.
How should CX teams manage customer expectations in 2022? Forrester predicts the trends that most impact customer loyalty. Companies successfully delivering great CX will proactively manage churn and prioritize accessibility and privacy. Impending and ongoing product shortages cause customer dissatisfaction that impacts retention, so making the pivot from reactionary to revolutionary will delight customers and empower employees.
What you’ll learn from “Forrester’s Predictions 2022: Customer Experience” report:
How brands can avoid losing 50% of sales on backordered items
Pandemic-era services that customers expect to be the new normal
How labor practices factor into customer purchase decisions
Why privacy journey design is a key CX priority in 2022
How companies committed to accessibility and privacy will build revenue and more
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Forrester report predicts CX pivots
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
In Forrester’s “Predictions 2022: Customer Experience” report, you’ll learn how being proactive instead of reactionary significantly impacts customer satisfaction and retention.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
If you’re ready to make the leap, consider CXone. The all-in-one cloud contact center platform.
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Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
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