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You Asked: How can I expedite automation through task mining, and enjoy employee productivity and customer experience gains?
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You Asked—How can I expedite automation through task mining, and enjoy employee productivity and customer experience gains?
Many automation practitioners are stuck in their quest to scale automation as the scaling levers are too difficult to find or pull. Forrester views process transparency is the key capability to unleash automation scaling.
In this webinar, we’ll explore:
Many automation practitioners are stuck in their quest to scale automation as the scaling levers are too difficult to find or pull. Forrester views process transparency is the key capability to unleash automation scaling.
In this webinar, we’ll explore:
- How to approach process transparency without spending months doing it or being discouraged by outdated and biased process descriptions
- The power of task mining and what decision makers must know to leverage this technology for process transparency
- How organizations leverage task mining not only to scale automation, but also to analyze and improve employee experiences to drive employee productivity and customer experiences
- Other more diverse use cases for task mining on the horizon based on technological advancements and the maturation of AI
Guest Speaker:
Bernhard Schaffrik
Bernhard Schaffrik
Principal Analyst at Forrester
NICE Speaker:
Karen Inbar
Karen Inbar
Director of Marketing, Advanced Process Automation at NICE
