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Ensure your competitive advantage by riding the whirlwind of AI
AI is reshaping the business landscape, and customer service leaders cannot afford to stand still. According to the latest Gartner® latest report, “Top Strategic Predictions for 2025 and Beyond: Riding the AI Whirlwind,” organizations that act decisively on AI’s potential can achieve strategic advantages while mitigating operational risks.
This complimentary report dives into AI’s profound implications for leadership, strategy, and customer service operations. As Gartner highlights, “AI is part of a combinational disruption that will drive us to reexamine our assumptions and priorities about strategies, tactics, and innovation across the board.”
This complimentary report dives into AI’s profound implications for leadership, strategy, and customer service operations. As Gartner highlights, “AI is part of a combinational disruption that will drive us to reexamine our assumptions and priorities about strategies, tactics, and innovation across the board.”
Key insights include:
- Strategies to navigate AI’s dual promise of opportunity and risk
- The role of AI in reshaping workflows, management, and decision-making
- Operational shifts required for seamless AI-agent collaboration
- AI’s potential to drive new revenue streams while reducing costs
Gartner, Gartner’s Top Strategic Predictions for 2025 and Beyond: Riding the AI Whirlwind, Daryl Plummer, Leigh McMullen, et al., 21 Oct. 2024 GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
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