Level up your GenAI know-how for enhanced CX

The transformative impact of Generative AI (GenAI) in shaping unparalleled customer experiences. Dive into Forrester’s comprehensive report, Generative AI Essentials for CX Leaders, addressing the 8 most pertinent questions on GenAI. Gain actionable insight on how to harness the benefits and navigate the risks of GenAI for better CX.

Insights You'll Gain:

  • Understand GenAI basics and applications
  • Address CX risks with a human-in-the-loop approach
  • Navigate privacy considerations for ethical GenAI use
  • Optimize customer experiences through GenAI
  • Strategically evaluate GenAI vendors for success

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Download the Report

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