One of the biggest opportunities for AI is customer service. But contrary to popular opinion, AI is not a bandage you can throw on your customer service cut and expect it to heal. It takes the right solution, at the right time with the right people buying in to make AI for CX work.

A pulse survey was conducted by Harvard Business Review Analytic Services, to understand how brands perceive AI for customer service what value they’re realizing, and strategies to overcome the implementation challenges.

Dive into the rich pool of data and gain insights into:

  • How executives and industry analysts view and value AI for CX
  • What areas of the business are most aided by infusing AI
  • The challenges to AI adoption and how to overcome them
  • Tips and tricks for seamless AI integration

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

Download the Report

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