HBR Analytic Services in association with NICE  have the blueprint to make that happen

Business leaders know every customer touchpoint either helps or hurts the customer experience (CX).

Enter AI, which can play an important role in improving customer service and CX.

Join Beth Tracton-Bishop, Ph.D., Director of Research, HBR Analytic Services, alongside experts Carmit DiAndrea, Director of AI Data Management at NICE, and Elizabeth Tobey, Head of Marketing, Digital & AI at NICE as they explore the findings from a recent HBR-AS survey and share key insights and practical tips on improving customer service with AI.

During this session, they will discuss:

  • Why customer service is so ripe for improvement
  • How AI can reinvent the customer service experience
  • The current state of adoption of AI tools in customer service
  • Benefits for organizations that have adopted AI tools to improve customer service, as well as barriers to adoption
Omer Minkara
VP of Research and Strategy at Aberdeen
Elizabeth Tobey
Head of Marketing, Digital and AI, NICE
Aaron Rice
General Manager CXone Expert, NICE

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

On-Demand Webinar

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