How to improve your (remote) agent onboarding and training

Learn why effective agent onboarding and training begin with contact center leadership.
Find out what foundational skills every new agent needs to be effective.
Discover how to develop exceptional leaders and agents using 8 free training courses.

A customer-first strategy begins with an agent-first focus. If your contact center wants to reduce costly attrition and drive growth-building customer satisfaction, it needs to deliver exceptional onboarding and training to promote agent proficiency and career satisfaction.

Sounds challenging? Especially as the Great Resignation continues to rage on? That’s why we’re sharing specific actions you can take right now to improve the onboarding and training of remote agents.

What you can expect

Presenter:

Product Marketing Director, NICE CXone

Mark has worked in technical product management and marketing for the past 25 years. In his current role, he is responsible for conducting primary research to understand how business leaders use contact center solutions to increase profitability through improving productivity and customer lifetime value. Prior to NICE CXone, Mark held influential roles helping technology companies build and bring products to market.

Jay Clark

Channel Marketing Director, NICE CXone

Jay has over 15 years of experience developing Go To Market strategies and programs for partners in a variety of areas—from publishing to emerging technologies. He provides assistance to empower resellers and their customers to reach their customer experience (CX) goals.

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

Presenting:

Jane Cummins

Head of Strategy & Change, Direct Service, AIB

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