How to deliver hyper-personalized service to a complete stranger

Tips to fast track personalized customer experience— for more satisfied customers and agents

Delivering excellent customer experiences requires personalization. However, a customer journey often starts with people we know very little about. How then is it possible to deliver personalization at the start of a customer journey? Find out when you watch our webinar with industry expert Mark Ungerman, Product Marketing Director, CXone at NICE.

What you can expect

Explore why choice is a powerful form of personalization
Discover how to deliver needed answers in a customer’s preferred way
Find out what changes contact centers should consider

Presenters

Mila D’Antonio
Principal Analyst Customer Engagement at Omdia

Mila is a principal analyst in Omdia’s Customer Engagement practice where she focuses on the technology that enables intelligent, connected enterprise customer engagement. Her recent coverage has focused on customer engagement platforms, AI-powered marketing and service platforms, conversational AI, and customer data platforms.

Prior to joining Omdia (formerly Ovum) in January 2017, Mila served as editor-in-chief at 1to1 Media, where she led the editorial direction of the award-winning publication.

Vit Horky
Senior Director Digital Experience at NICE inContact

Vit co-founded Brand Embassy, acquired by NICE inContact, to help build better human connections between customers and brands. Before Brand Embassy, Vit founded a European digital communications agency (successfully exited) and software distribution company (failed with style). Vit’s passion about the future of the customer service industry recently brought him to publish a book called “Customer Service in the Transhuman Age”.

A Few Proud Customers

99.99%

Guaranteed
uptime

120+

Fortune 500 /
Global 2000

15 yrs

In the cloud

200+

Thousand agents

Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.

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