Mini-guide: The Top 5 Pitfalls! That lead to unhappy customers
Has your contact center fallen into these all-too-common traps?
CXone’s latest mini-guide reveals call center pitfalls that lead to poor CX and detached employees—and how to avoid them. In today’s CX-driven world, customers unflinchingly leave brands due to poor service, and agent turnover is a common pain point for contact center leaders. The good news? You can reach a new level of excellence by recognizing—and avoiding—these dangerous pitfalls.
The mini-guide reveals how to avoid:
Disparate data
Reactive management
Limited visibility
Lack of formal training
Detached employees
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For contact centers playing to win the CX game
Soft skills are critical for contact center agents, but they don’t always come naturally. CXone’s latest mini-guide reveals how to train agents in a meaningful way—all modeled by your favorite cartoon characters.
CXone presents "5 CX Pitfalls! And how to overcome them"
One misstep can lead to a contact center pitfall, and it’s not always easy to get out. This classic video game-inspired eBook will guide you over, around, and right through pitfalls so you can deliver outstanding CX.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s.
Webinar Demo Preview
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 10 November 2020.
Gartner, Critical Capabilities for Contact Center as a Service, Drew Kraus, Steve Blood, Pri Rathnayake, 9 November 2020.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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