Results are in! IDC MarketScape names NICE a Leader

IDC just released its in-depth “IDC MarketScape: Worldwide CCaaS Applications Software 2024 Vendor Assessment” report – and NICE was named as a Worldwide Leader!

According to the IDC MarketScape, vendors should “Consider NICE when you are looking for a complete platform offering inclusive of analytics, AI, and automation.”

Read the excerpt for valuable insights, including:

  • In-depth research on why NICE was named a Leader
  • How to leverage applications providing a variety of channels, analytics, and AI
  • The most influential factors for short and long-term market success

Presenting:

Omer Minkara
VP of Research and Strategy at Aberdeen

Presenting:

Elizabeth Tobey
Head of Marketing, Digital and AI, NICE

Presenting:

Aaron Rice
General Manager CXone Expert

Presenting:

Jane Cummins
Head of Strategy & Change, Direct Service, AIB

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